FLEET CUSTOMER SERVICE AND SUPPORT
TRUSTED BY CANADA’S LARGEST MUNICIPALITIES, SUPPORTED BY FACTORY FLEET TEAMS.
Large, multi-unit, multi-year contracts are common for Commercial. Many of the largest municipalities in Canada trust Pierce, MAXIMETAL, Oskosh Airport Products, and Commercial Emergency Equipment to supply all their emergency apparatus or are phasing out aging fleets by replacing all new units with apparatus supplied by Commercial. Commercial has demonstrated the stability and history to deliver beyond any competitor for large fleets and major municipalities.
pierce fleet management program
Pierce has a large, dedicated Fleet Team to manage and oversee orders for large fleets and major municipalities. This team is staffed to manage orders as a complete project from the pre-bid stage to delivery with additional customer service support.
FLEET EXPERIENCE
The Fleet Experience is enhanced through a specialized focus on fleet customers, supported by a dedicated team managing each order from pre-bid to final inspection. Using a project management approach, the team closely monitors engineering and production to prevent repeat issues, while proactively auditing each apparatus to ensure quality and consistency across the fleet.
BUILD PROCESS
A dedicated Fleet Support Team—including sales leadership, engineers, coordinators, and customer service—manages every order using a structured project approach. From pre-bid through final inspection, they ensure clear communication via the dealer, while maintaining quality, consistency, and seamless coordination across engineering, manufacturing, and delivery phases.
FLEET LOYALTY
The Fleet Loyalty program delivers priority technical support, simplified parts sourcing through cross-reference guides, and reduced downtime. Customers also receive complimentary training via regional sessions or select on-site events, ensuring teams stay skilled, supported, and operationally efficient throughout the lifecycle of their apparatus.
Fleet Order Examples
CALGARY FIRE DEPARTMENT
- 2025 – 5+4 YEAR COMPREHENSIVE FLEET REPLACEMENT CONTRACT: ALL PUMPERS AND HEAVY-DUTY RESCUES, UNLIMTED, AS NEEDED QUANTITY.
- 2023 – 10 YEAR SUPPLY CONTRACT: ALL TENDERS, UNLIMTED, AS NEEDED QUANTITY
- 2022 – 10-YEAR SUPPLY CONTRACT: ALL AERIAL PLATFORMS AND LADDERS. UNLIMITED, AS-NEEDED QUANTITY.
MISSISSAUGA FIRE AND EMERGENCY SERVICES
- 2023 – 5-YEAR SUPPLY CONTRACT FOR AERIALS, RESCUES, PUMPERS, SQUADS, QUINTS, HAZMATS, AND TANKERS – MAJOR FLEET PURCHASE
- 2018 – 5-YEAR SUPPLY CONTRACT AND MAJOR FLEET PURCHASE
TOWNSHIP OF LANGLEY FIRE DEPARTMENT
- 2024 – PURCHASE OF 9X FIREFIGHTING APPARATUS
AEROPORTS DE MONTREAL
- 2024 – FULL FLEET REPLACEMENT, 5X STRIKER ARFF VEHICLES
WINNIPEG FIRE PARAMEDIC SERVICE
- 2020– MAJOR FLEET PURCHASE OF 12 APPARATUS
Looking to expand, or retool a fleet? Let’s get to work.